Senior Committed Supporter Steward (Mid-Value Lead)

Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)

Application Deadline: 13 April 2025

Purpose of the role

The purpose of the Senior Committed Supporter Steward (Mid Value Lead) is to retain and develop the committed warm cash and committed regular (direct debit) supporters to increase their engagement and income.

The role is responsible for committed individual supporters, which involves;

• Managing a specific pool of mid value supporters and the dedicated budget for strategy development, appeals and stewardship of this pool.
• Managing the warm program for our regular giving (direct debit) donors, including maintaining a program of engaging stewardship materials for our new regular giving product, to increase commitment and reduce attrition.

Brooke has a major donor pool managed by our Philanthropy and Partnerships team, therefore the Senior Committed Supporter Steward works closely with them, to agree effective processes to identify mid value supporters with potential to move to the major donor team pool, or back down to mid value as required.

Who we’re looking for

We are looking for a passionate individual with expertise in supporter engagement, particularly for regular giving and mid-value donors. The ideal candidate will be proactive, results-driven, and skilled in developing insight-led strategies. Experience in managing multi-channel appeals including print and email is essential, along with the ability to create processes, gather insights, and propose budgets for strategic success.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke. 

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you. 

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible. 

Closing date: Sunday 13th April 2025  (this role may close early depending on the response)