Head of Supporter Data & Relations

Are you passionate about databases and fundraising operations, excited about delivering excellent supporter relationships and excel at providing inspiring leadership? Then this is the role for you!

You will be the charity’s strategic lead for the business critical functions of data management, insight and analysis, supporter care and supporter journey development.

This will be a varied role leading a newly established team, to support all fundraising teams with data, insight and supporter care – to enable significant growth in voluntary net income, tailored supporter journeys and exceptional supporter experience.

About the Team

The Supporter Data & Relations Team are a newly formed and centralised function, that will be responsible for all supporter data at the charity and be a crucial part of the Fundraising directorate. They will support all fundraising teams to raise more than £70m a year for seriously ill children.

About You

You will be an analytical and strategic thinker who works across the charity and as part of a fundraising leadership team, but can also translate organisational priorities at team level. You will be able to inspire yet challenge your teams to realise their potential. And you will be passionate about data, as well as able to develop and deliver a new data strategy for the charity.

The ideal candidate will also have:

- A proven track record in leadership of a data team, including analysis, campaign selections and data management
- Experience of providing a centralised function to internal client teams and supporting a broad and diverse portfolio of activity
- Excellent interpersonal, communication, negotiation and influencing skills
- Exceptional analytical and numerical skills

About the Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill
children starts with you.

Recently awarded with a ‘Best Companies 2-star accreditation' and placed number 17 on the 2019 Sunday Times Best 100 Not-for-Profit Companies list - we offer a range of attractive benefits including; a flexible approach to working, 30 days holiday, life assurance, enhanced employer pension contributions, and a discounted season ticket loan.

Our Commitment to Equality, Diversity and Inclusion

We recognise that people from some backgrounds are under-represented in our workforce and across the wider Charity sector. In April 2021 we launched our ambitious three-year EDI strategy committing to becoming a more inclusive workforce, reflecting the diverse communities that we work with and for and demonstrating this through all our areas of work.

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from Black, Asian and Ethnic Minority backgrounds, people with a disability, people who are LGBT+ or who are from less advantaged socioeconomic groups.

Further information on our EDI strategy can be found on our website.

Please refer to the full job description below for more information.

How to Apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application, and should refer to the 'GOSH Charity Information Pack' on the Careers page of our website before you apply.

Closing date: 5th November

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