Supporter Retention Manager

Plan International UK is a global children’s charity. We strive to advance children’s rights and equality for girls all over the world. 

Working together with children, young people, our supporters and partners, we're tackling the root causes of gender inequality and child poverty, and we are now active in more than 70 countries worldwide.

We are recruiting for the position of Supporter Retention Manager to join the Individual Giving Unit within our Fundraising directorate. In this role you will lead on the strategy and management of the supporter retention programme for all existing sponsors, regular donors and ‘cash’ supporters, to maximise lifetime value and deliver a sector-leading supporter experience. In this role, you will:

• Develop the strategy, plans and budgets to maximise lifetime value from Plan’s supporter base, across key channels including direct mail, email and telemarketing.
• Be accountable for delivery of the annual retention programme, managing and working closely with the Supporter Retention Officer and Digital Retention Officer
• Lead on our emergency appeals to warm supporters.

You will need experience of working in a fundraising or marketing environment, and be able to demonstrate use of direct marketing techniques and of developing plans and strategies in order to increase both campaign and lifetime value. The successful candidate will have experience overseeing relationships with agencies and freelancers in order to develop effective creative, and have experience (or a good understanding of) line management.

Please click on the button below to apply.

The deadline for applications is 9:00am on 26 January 2022.

 Interviews will take place on 3 and 4 February 2022

We are committed to the safeguarding and protection of children, young people and adults in our work.  We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us.  Accordingly, appointment to all our roles is subject to a range of vetting checks.  A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds