CRM and Engagement Officer

About the Role

Population Matters has grown its team and ambitions significantly in the last few years and, as a small, primarily virtual organisation with global aspirations, a well-managed and utilised CRM database is key to helping to make our vision a reality.

We are looking for a CRM and Engagement Officer to work closely with the Head of Fundraising and Engagement and our external contractor to ensure that our database and how we use it helps support our strategic objectives and provides a positive experience for members, donors and a wider group of external stakeholders. This is a hands-on role with lots of opportunities to use your initiative and be creative in thinking about new solutions to problems.

Reporting to the Head of Fundraising and Engagement, you will champion CiviCRM across the organisation and ensure it’s utilised to its fullest potential, including supporting and training new and existing users. You will be responsible for liaising with our external contractor to improve, develop and implement functions that will enhance our processes and take the lead on maintaining accurate and up-to-date records and general database upkeep.

About You

You will be passionate about the ways in which a CRM system can underpin a charity’s work and be excited about using ours to help achieve Population Matters’ vision of a better future for everyone. You will be interested, curious and committed to learning new technical skills as well as being able to speak clearly and plainly with all team members who might not have your expertise. Beyond the administrative function, a key part of the role will be to understand the aims of the organisation and individual team members, helping them use the CRM and associated technologies in support of those aims.

You’ll have previous experience of working with donor management/customer relationship databases (preferably CiviCRM), have a proactive approach to data quality and be confident in your technical abilities that will enable you to work independently as well as contribute your skills to the team. You will be a team player who is able to build effective working relationships with all colleagues and contractors, becoming the ‘go to’ person for all things CRM.

Population Matters primarily works as a virtual organisation so this role is home-based for the majority, but close proximity to our London office is preferred.

About Us

Population Matters (PM) is a UK-based charity working globally to achieve a sustainable future for people and planet. 

Our Vision is a future in which a stable human population co-exists in harmony with nature and prospers on a healthy planet, to the benefit of all.

Our Mission is to drive positive, large-scale action through fostering choices that help achieve a sustainable human population and regenerate our environment. 

Our Approach is to campaign, inform, lobby, undertake research and do all we can to encourage an open, fair-minded and constructive debate about population. We promote positive, practical, ethical solutions – encouraging smaller families, inspiring people to consume sustainably, with the aim of enabling everyone to enjoy a decent quality of life whilst respecting and sustaining the natural ecosystems upon which all life on earth depends.

We believe everyone should have the freedom and ability to choose a smaller family.  All our work is informed and guided by our commitments to human rights, women’s empowerment and global justice.

Population Matters has a London office near Waterloo in which you are welcome to work, or you may choose to work from home. Most of the team work from home for the majority with frequent online catch-ups and face-to-face team and other ad-hoc meetings at our office on a semi-regular basis.

For this role, if you choose to be primarily home-based you will still need to commit to regular office visits to access, open and process post i.e. cheques and other donations.

The Application Process

Population Matters is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

Please apply by submitting via CharityJob a CV and one-page covering letter outlining how you meet the requirements in the attached job description and person specification, and telling us what you will bring to the role.

The deadline for applications is Sunday 10 July 2022. Interviews will be held from the week commencing 11 July 2022.

We’re sorry, but due to our size it may not be possible to respond to every application. If you have not heard from us by Friday 15 July 2022 you should assume that, on this occasion, your application has been unsuccessful. Thank you for your interest in working for Population Matters.