Supporter Engagement Manager

Supporter Engagement Manager

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

We want our donors to feel valued, involved and proud of their role in our supportive community. The Supporter Engagement Manager will play a key role in driving engagement and loyalty. Supported by a Co-ordinator, you will be developing and delivering campaigns to welcome, thank and retain supporters. As well as demonstrating the impact of donations you will drive income growth via one-off donation and upgrading regular giving. You will do this across a range of channels such as telemarketing, digital and direct mail, managing campaigns from start to finish. So strong project management skills, experience in managing budgets, and the ability to develop strategy relevant to supporter engagement, such as journey development, will be a critical part of your role.

You will also manage the Supporter Care function, ensuring that we offer the very highest standards of service to supporters and enquirers.

We have big ambitions as we seek to embed our presence as a UK-wide charity and deliver sustainable income and supporter growth. Reporting to the Head of Individual Giving & Legacy, you will be part of an exciting department responsible for growing our largest and longest-term sources of income – our regular giving propositions (including payroll giving and lottery) and legacy fundraising. If you would like to be a key member of our Fundraising department, then we would like to hear from you today!

In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 21 April 2024, 23:59pm. Interviews will be held on 30 April or 2 May. Please let us know in your covering letters if either of these dates would be difficult for you.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

Department: Fundraising
£40,000-42,000 per annum
Full time – 35 hours per week (part time – 4 days considered) 
18-month fixed term contract
Hybrid location – min 1 day per week in the office (Cheam, Surrey) or London

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